Responsible Lending Charter
RupayFin aims to foster an ethical, transparent, and consumer-first digital lending ecosystem. We believe that digital credit should empower borrowers without opacity or predatory practices.
1. Transparent Information Disclosure
Before any borrower accepts a loan, all material loan terms must be fully disclosed in clear language, including:
- Lending Entity Name: Full name of the partner Bank / NBFC.
- Principal Amount: Exact loan amount sanctioned.
- Interest Rate: Annual rate and method of interest calculation.
- Annual Percentage Rate (APR): All-inclusive true annualized cost of credit.
- Tenure & EMIs: Duration in months and exact monthly installment due dates.
- Processing & Service Fees: Upfront deductions and applicable GST.
- Total Repayment Amount: Aggregate amount to be repaid across the tenure.
- Penal Charges: Transparent rates for overdue payments without penal compounding.
2. No Guaranteed Approvals
We do not claim that every applicant is guaranteed a loan. Credit assessment and approval are strictly at the sole discretion of our partner lending institutions based on underwriting parameters, debt-to-income ratios, and credit history.
3. Zero Misleading Marketing Claims
RupayFin strictly prohibits deceptive marketing. We never use claims like "Guaranteed loan", "100% instant approval", or "RBI approved personal loan" unless factually and legally verified.
4. Informed Borrower Choice
When multiple partner offers are matched, offers are presented side-by-side with clear APR, EMI, and tenure metrics so you can make an informed financial decision.
5. Cooling-Off / Look-Up Period
In adherence to RBI digital lending guidelines, borrowers are provided with an explicit cooling-off / look-up period during which they can exit the loan without penalty by repaying the disbursed principal and proportionate APR.
6. Fair Customer Treatment
Borrowers are treated respectfully, ethically, and courteously throughout their borrowing lifecycle, without harassment or intrusive recovery methods.